How to Make and Cancel an Appointment
Patient Services is available to ALL our registered patients. Once registered, you can book your appointment(s) online.
If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. Do not book a GP appointment or attend your GP Practice. If your symptoms are serious or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. Only call 111 direct if you cannot go online, or are advised to do so by the on line service. For the latest Covid-19 advice please visit www.nhs.uk/coronavirus
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
To register for this service, please click here.
Problems booking online appointments?
All consultations are by appointment and each one lasts approximately 10 minutes, although longer appointments can be made if necessary. Please keep one appointment for one person and keep to time during the consultation otherwise subsequent patients will get very delayed.
You can usually choose which Doctor you would like to see but if you want an urgent appointment and your Doctor is busy, you may have to see someone else. Urgent cases will always be seen the same day.
However, if you wish to see a particular GP or Nurse of your choice, this cannot always be guaranteed.
We also offer same day telephone consultations.
Early morning and late night appointments may be subject to change. Please confirm the times by calling the surgery.
Late Arrival For Appointments
Except under exceptional circumstances, patients more than 10 minutes late for their appointment will have to wait until the end of surgery to be seen. Patients arriving more than 20 minutes late will not be seen and will need to re-book.
PLEASE NOTE: THE SURGERY TELEPHONES ARE CLOSED BETWEEN 1.00PM AND 2.00PM.
Croydon GP Hubs
Need to see a GP but can’t get an appointment? Our GP Hubs can help.
Call NHS 111 before you go to pre-book an appointment or wait to be seen without an appointment at one of our GP Hubs in Central Croydon, Purley, or Parkway.
If You Are Unable To Keep Your Appointment
We understand that sometimes you may not be able to keep an appointment that you have booked, or may have to reschedule. It would greatly assist us if you could telephone us in advance to notify us that you cannot make your appointment or no longer need to see a clinician. This may mean patients who need medical attention can be seen sooner.