How to Make and Cancel an Appointment



Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.  Do not book a GP appointment or attend your GP Practice.  If your symptoms are serious or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.  Only call 111 direct if you cannot go online, or are advised to do so by the on line service.  For the latest Covid-19 advice please visit

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.



Problems booking online appointments?

Use the Patient Access Support Centre before you call us.



All consultations are by appointment and each one lasts approximately 10 minutes, although longer appointments can be made if necessary. Please keep one appointment for one person and keep to time during the consultation otherwise subsequent patients will get very delayed.

You can usually choose which Doctor you would like to see but if you want an urgent appointment and your Doctor is busy, you may have to see someone else. Urgent cases will always be seen the same day.


However, if you wish to see a particular GP or Nurse of your choice, this cannot always be guaranteed.

We also offer same day telephone consultations.

Early morning and late night appointments may be subject to change. Please confirm the times by calling the surgery.


Late Arrival For Appointments

 Patients arriving more than 10 minutes late will not be seen and will need to re-book.


Croydon GP Hubs

Need to see a GP but can’t get an appointment? Our GP Hubs can help.
Call NHS 111 before you go to pre-book an appointment or wait to be seen without an appointment at one of our GP Hubs in Central Croydon, Purley, or Parkway.



If You Are Unable To Keep Your Appointment

We understand that sometimes you may not be able to keep an appointment that you have booked, or may have to reschedule. It would greatly assist us if you could telephone us in advance to notify us that you cannot make your appointment or no longer need to see a clinician. This may mean patients who need medical attention can be seen sooner.


Cancel appointments you don't need